Description
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!
Position Summary:
We are seeking a Senior Consultant to join our Customer Success Team; in this role, you will manage support instances requiring partner involvement, serving as the escalation point between the client and the SPS partner. If you are seeking a role where your top priority will be to exceed customer expectations by understanding the clients’ business model, partner resources and limitations, and the value added by product components, then this role could be a great fit for you!
Key Responsibilities:
- Perform post-sale technical implementation, including installation, upgrades, testing, and system configuration, while managing project progress and ensuring deadlines are met.
- Conduct complex tasks independently with minimal supervision, using wide latitude for judgment, and consult with clients to understand their business objectives and operational needs.
- Keep customers and stakeholders informed of project progress, ensuring effective communication and resolution of scheduling issues.
- Maintain a high level of industry-specific business knowledge by staying current with emerging products and technical updates.
Location:
This role is 100% remote.
Required Qualifications:
- Minimum of 5 years of related experience with a bachelor's degree, or 3 years with a master's degree, including 3+ years in account management, relationship management, or product management.
- Prior experience with third parties, consultants, VARs, and application providers is desired.
- Strong relationship-building skills, especially over the phone, with excellent oral and written communication and interpersonal skills.
- Demonstrated organizational and prioritization skills, ability to multi-task, and proficiency with MS Office (Word, Excel, Outlook) and Internet browsers.
What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $77,300 - $115,900. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.